Assist Travel & Transport · Geelong & Surf Coast
NDIS Travel and Transport Assistance in Geelong
- MasRic Health provides NDIS travel and transport assistance across Greater Geelong and the Surf Coast. A regular support worker drives participants to appointments, community activities, holiday programs, shopping and social visits, with support at both ends of the trip. Transport is typically funded within a participant's NDIS Core Supports as part of the support provided.
Getting There Shouldn't Be the Hardest Part
Missed appointments. A social group that’s twenty minutes away and might as well be in Melbourne. A carer who spends half the week as an unpaid taxi and the other half feeling guilty about the trips that didn’t happen.
Our transport assistance is for NDIS participants in Geelong and the Surf Coast who need a reliable way to get to the things in their plan, and for the families who’ve been driving. It’s not a taxi service. It’s the same support worker who knows you, in a clean and comfortable car, helping you from your front door to where you’re going and back again.
For participants who’d like to travel on their own one day, we can also use trips to practise the bus route together until they’re confident. That’s covered on our Life Skills page.
Trips We Help With Around Geelong
A familiar support worker to get you where you need to go: appointments, activities, holiday programs, the shops, a friend’s place. Door to door, with help at both ends, from someone you already know.
- The same support worker drives you, so nobody new is at the door
- Support at both ends of the trip, not just a lift
- Practise the bus route together if independent travel is the goal
Appointments
Your GP, therapists, specialists, the dentist, the hairdresser. We get you there on time and can stay or come back, whichever you prefer.
Community activities and outings
Classes, clubs, the library, the waterfront, sporting events, volunteering. Transport that's part of the outing, not separate from it. Community participation.
Shopping and errands
The supermarket, the chemist, the bank, the post office. With help carrying bags and finding things if needed.
School holiday programs & events
Drop-off, pick-up, or staying alongside at a program, camp or community event.
Social visits
Family, friends, a birthday, church, a footy game. The trips that make a week feel like a life.
To and from respite
For families using our home-based respite in Waurn Ponds, we can arrange pick-up and drop-off. short term accommodation (respite).
How Transport Assistance Works With Us
Same driver, plenty of time, no surprises.
A conversation
Tell us the trips that matter: regular appointments, a weekly activity, one-off outings. We'll call you back and listen.
A meet & greet at home
Your support worker visits with Masego while you're there, so the first trip isn't the first time you've met.
A first trip together
Somewhere familiar, with plenty of time. We learn how you like to travel: front seat or back, music or quiet, help with the seatbelt or not.
A regular schedule
Same worker, same days, written into a simple service agreement. Changes come from us first, never as a surprise.
Why Transport Is Better With a Familiar Face
Trips that build independence
Where it's the goal, we use travel to practise public transport step by step. Development of life skills.
The same driver every time
No app, no roster, no stranger at the door. The person picking you up is the person who picked you up last week.
Support, not just a lift
Help getting in and out, carrying bags, finding the right waiting room, staying alongside if you want company. And we build in time: nobody is rushed into a car or left waiting on a kerb.
Registered and open about it
Registered NDIS provider, audited against the NDIS Practice Standards. Vehicles are registered and comprehensively insured; every team member holds a current driver's licence, an NDIS Worker Screening Check and a Working With Children Check.
How NDIS Funding Covers Transport
Transport with a support worker is usually funded as part of the support itself. When a worker drives a participant to an activity or appointment, the travel time is billed under the relevant Core Support (such as Assistance with Social and Community Participation or Assistance with Daily Life) and a per-kilometre vehicle cost is claimed in line with the NDIS Pricing Arrangements and Price Limits.
Some participants also have a separate Transport allowance in their plan, paid directly to them to cover travel costs. We’ll look at the plan with you and your plan manager or support coordinator and confirm what applies before any trips are booked. We support NDIA-managed, plan-managed and self-managed participants.
Transport Questions Families Ask Us
Can NDIS funding pay for transport to appointments?
Yes, in most cases. When a support worker drives you to an appointment or activity, the time is billed under your Core Supports and a per-kilometre vehicle cost is claimed at NDIS rates. Some participants also have a separate transport allowance paid directly to them.
Will it always be the same driver?
Yes. We’re a team of three, you’ll meet everyone before we start, and your regular support worker is your regular driver.
Can you take my child to and from a school holiday program?
Yes. We can drop off and pick up, or stay alongside at the program, depending on what’s in the plan and what your child needs.
What areas do you cover?
Greater Geelong and the Surf Coast, including Waurn Ponds, Belmont, Highton, Grovedale, Armstrong Creek and Torquay. Trips into central Geelong and along the coast are routine.
Is this a taxi or rideshare service?
No. It’s support that includes transport. The same familiar support worker drives you, helps at both ends of the trip, and can stay alongside if you want company.
Do you have a wheelchair-accessible vehicle?
Our vehicles are standard cars suited to participants who can transfer with light assistance. If you need a hoist or wheelchair-accessible vehicle, tell us and we’ll point you to a provider who has one.
Can transport be combined with other support?
Yes, and it usually is. A trip to the shops becomes shopping support; a drive to a class is part of community participation. Combining supports makes the most of the hours in a plan.
Can you help my family member learn to use the bus on their own?
Yes. Travel training is part of our Development of Life Skills support. We travel the real route together, then step back gradually until they’re confident on their own.
Still have questions?
Feel free to reach out through our website or give us a call. We are happy to help.
Where Do You Need to Get To?
Tell us about the trips that matter and we’ll call you back, arrange a meet-and-greet at home, and set up a regular schedule that fits the plan.
admin@masrichealth.com.au
0491 795 198
Rossack Drive, Waurn Ponds VIC
Support coordinators and plan managers: we respond to referrals within one business day.